When you visit TESORO GLOBE, we will automatically collect specific information about things such as your device & Web browser, including your IP address, time zone, & some of the browser cookies that are implemented onto your device.

In addition, as you are using our site we collect more information about how you browse our site, (For example, the products & web pages you may view) & further information about how you engage with our site. This data is automatically collected & we refer to this as data as “Device Information” throughout this policy.

If you would like to know more about how & why this data is collected refer to the below sections.

 

We gather your “Device Information” using the  following browser technologies:

“browser cookies” are data files that are placed on your device or computer & often include an anonymous unique identifier. For more information about cookies, & how you can disable cookies from your browser you can visit https://www.aboutcookies.org.uk

“log files” track actions that are occurring on the site, & allow us to collect data which includes your IP address, your internet service provider, browser type, date/time stamps & referring sites/exit pages.

“web beacons”, “pixels” & “tags” are all electronic files that are used to record information on how you browse our site.

When we mention “Personal Information” in this policy we are referring to a combination of both “Device Information” & “Order Information”.

We use device information to help us screen for potential high risk / fraudulent orders & to improve / optimise our site further (for example, by generating analytics about how our customers use & interact with our site, and to assess the success of advertising & marketing campaigns).

When you make or attempt to make a purchase through our site, we will collect specific information from you including your full name, email address, phone number, billing & shipping addresses & also payment information (including Credit Card numbers). This information is refereed to as “Order Information”.

 

When May We May Contact You?

there may be times where we will contact you, reasons for this include;

- to provide you with information about our products, marketing / advertising & discounts relating our products & services (via E-Mail)

- screening our orders for risk of fraud; when screening for high risk / fraudulent orders we may use the “Device Information” we have collected from you to assist us in this process.

- orders, returns & refunds; we will contact you via email if we need to get in touch with you. If you don’t reply within 24 hours we will email you again & if you provided a phone number when your order was placed we may call you. 

-You may have also chose to opt into our e-mail marketing form allowing us to contact you regarding new releases, promotions & discounts. you have the option to remove yourself from this during the sign up. 

How Do We Share Your Personal Information?

We share your “Personal Information” with third party clients to help us use your personal information as we described in the above sections. (For example; we use Shopify to power our Online Store) You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. 

We might also share your “Personal Information” to ensure we comply with all appropriate laws & regulations we must follow as a business, to respond to any form of warrant, subpoena or any other lawful request for information we may receive, or alternatively to protect our rights.

 

What Are Your Rights?

If you are a European citizen, you have the right to request to access any personal information that we may hold about you & to ask that any of your personal information may be amended or completely removed. If you would like to exercise this right please email us directly via the ‘contact’ section on our site. 

Additionally, if you are a European citizen we are process your information in order to complete any unfulfilled contracts we may have open with you, (For example, when you place an order though our site) further more we use your information for other genuine business interests listed above (For example, site optimisation or marketing)

 

Data Retention:

When you place an order through our site, we will keep any order information you input for our records until you ask us to delete this information. If you wish to exercise this right please email us via the ‘contact’ section on our site.

 

Changes to our Policy:

Every now & again we may update our Privacy Policy in order to insure it follows any changes we may make to our practices or other legal, operational or regulatory reasons.

 

Intellectual Property Rights:

The rights for the designs & any content of this website are owned by TESORO GLOBE (copyright) & other intellectual property rights protect them.

You should NOT attempt to copy, duplicate or replicate, adapt, administer, display or post any part of this site without permission from the owner.

ALL trademarks, product names and company names or logos / emblems featured on this website are property of the owner & you should NOT try to copy or reproduce them.

Contact Us:

If you would like to request further information about our policy, if you have any questions about our policy, or if you would wish to make a complaint about our policy, please contact us on the following details.

SUPPORT@TESOROGLOBE.COM

Please allow a member of our team up-to 72 hours to respond if you wish to contact us.

 

 

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Privacy Policy last edited - 02/12/22